TERMS AND CONDITIONS

At Royal Holguín we take great care to provide you with the best and most helpful information through our website, and invite and advise
all our visitors to read and understand our terms and conditions carefully before finalizing their bookings.

In making a booking with us, or staying at one of our accommodation facilities you are taken to have accepted these terms and conditions
and are legally bound by them.

CHECK-IN AND CHECK-OUT

  • Check-In: 24-hours if the room is free, if not from 14:00.
  • Check-Out: Until 12:00 p. m the next day.
  • The guest should immediately inform the Royal staff about their desire to extend their stay at the Royal beyond the period specified upon arrival.
  • The Royal shall grant the guest´s wish to extend their stay subject to the availability of rooms.
  • The Royal reserves the right to refuse to extend the customer´s stay at the Royal.

CHECK-IN REQUIREMENTS

  • The client must be properly documented and must identify with his personal Identification Document or Passport at the time of Check-In. If you are unable to produce a Personal Identification Document or Passport, you will be refused entry to the Royal.

ACCOMMODATION PRICES

  • The prices indicated on the Royal website for the Royal rooms are subject to availability.
  • The room rate does not include breakfast. You can buy the breakfast during your booking or during check-in.

PAYMENT POLICY

  • No payment is needed at the time of booking your accommodation.
  • The amount of your stay and the breakfast has to be paid directly to the accommodation during your stay.
  • We only accept cash payments.
  • Accept payments in USD (Dollar), EUR (Euro), CUC (Peso convertible), CUP (Cuban peso) etc.

MODIFICATIONS & CANCELLATIONS

  • We operate a 24 hours cancellation policy. All notifications to cancellations must be made 24hrs prior to arrival.
  • Any modification to your bookings must be made at least 24hrs prior to arrival. We will try and accommodate your modifications subject to availability.
  • Modifications and cancellations must be made by e-mail.

CHILDREN AND EXTRA BEDS

  • Children of all ages can be accommodated using the existing bed or in an extra bed (on request and subject to availability).
  • All children (under 16 years) staying at the Royal must be accompanied by an adult and must be supervised by an adult at all times.
  • Maximum capacity of extra beds 1.

PETS

  • Unfortunately Royal doesn´t allow pets.

NO SMOKING

  • Guests are not permitted to smoke in rooms.

ROYAL EVENTS

  • Please be aware that at certain times throughout the year, Royal may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact Royal directly in advance of your stay for further information.

DAMAGE

  • We reserve the right and you hereby authorise us to charge you for any damage incurred to your room or the Hotel during your stay or for any items that are missing when you leave.

PRIVACY AND COOKIES POLICY

  • Royal Holguín respects your privacy. For detail information on our Privacy and Cookie policy please click here.